JAPAN RAIL PASS
Notes: Some Travel Service Centers may close in the beginning and the end of the year. Also, the opening hours of the exchange offices and the domestic sales offices may be subject to change, or the offices may be closed without notice.(As of April 2019)
Exchange offices (for those with an Exchange Order)
Station Office Service Hours
Mon- Fri Sat, Sun & Hols
Kushiro JR Travel Service Center (Twinkle Plaza) 10:00-18:00
Obihiro JR Travel Service Center (Twinkle Plaza) 9:00-17:00
Asahikawa JR Travel Service Center (Twinkle Plaza) 9:30-17:30
Sapporo JR Information Desk 8:30-19:00
JR Travel Service Center (Twinkle Plaza) Sapporo Branch 10:00-19:30 10:00-18:00
JR Travel Service Center (Twinkle Plaza) Sapporo South Exit Branch 10:00-20:00
New Chitose Airport JR Information Desk 8:30-19:00
Hakodate JR Travel Service Center (Twinkle Plaza) 10:00-18:00
Shin-Hakodate-Hokuto JR Ticket Counter 9:00-19:00
Aomori Travel Service Center 10:00-17:30 (Mon-Sat) / Closed on Sundays and national holidays
Hachinohe Travel Service Center 10:00-17:30 (Mon-Sat) / Closed on Sundays and national holidays
Morioka Travel Service Center 10:00-18:30 10:00-17:00
Akita Travel Service Center 10:30-18:00 10:30-17:00
Sendai Travel Service Center 8:30-19:00 (Mon-Sat)
8:30-18:00 (Sun & Hols)
Yamagata Travel Service Center 10:00-17:30 / Closed on Sundays, Mondays and national holidays
Fukushima Travel Service Center 10:00-18:00 (Mon-Sat)
Closed on Sundays and national holidays
Niigata Travel Service Center 10:00-18:00 10:00-17:00
Nagano Travel Service Center 10:00-19:00 10:00-17:30
Mito Travel Service Center 10:00-18:00 (Mon-Fri)
10:00-17:00 (Sat)
Closed on Sundays and national holidays
Narita Airport
Terminal 1
JR EAST Travel Service Center 8:15-19:00
Ticket Office 6:30-8:15, 19:00-21:45
NARITA INTERNATIONAL AIRPORT TERMINAL1 TRAVEL CENTER 9:00-20:00
Narita Airport
Terminal 2・3
JR EAST Travel Service Center 8:15-20:00
Ticket Office 6:30-8:15, 20:00-21:45
Tokyo JR EAST Travel Service Center 7:30-20:30
JR-CENTRAL Ticket Office (Yaesu Central) 7:30-20:30
JR-CENTRAL Ticket Office (Yaesu North) 9:00-19:00
JR Tokai Tours Tokyo Office 8:00-20:00 8:00-19:00
Ueno JR EAST Travel Service Center 8:30-19:00 8:30-18:00
Shinjuku JR EAST Travel Service Center (New South Gate) 8:00-19:00
JR EAST Travel Service Center (East Gate) 9:00-19:00 9:00-18:00
Shibuya
JR EAST Travel Service Center 10:00-18:30
Ikebukuro JR EAST Travel Service Center 9:00-18:00
Hamamatsucho JR EAST Travel Service Center 8:00-15:30
Shinagawa Information Center (Central Ticket Gate) 9:00-19:00
JR-CENTRAL Ticket Office 9:00-19:00
JR Tokai Tours Shinagawa Office 8:00-20:00 8:30-18:00
Haneda Airport
International Terminal
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)
6:45-20:00
Yokohama Travel Service Center 10:00-20:00 10:00-19:00
Shin-Yokohama JR-CENTRAL Ticket Office 8:00-20:30
JR Tokai Tours Shin-Yokohama Office 8:00-20:00 8:45-19:00
Odawara JR-CENTRAL Ticket Office 8:00-20:30
Mishima Ticket Office (South) 8:00-20:30
JR Tokai Tours Mishima Office 10:00-18:00 (Mon-Sat)
Closed on Sundays and national holidays
Shizuoka Ticket Office 8:00-20:30
JR Tokai Tours Shizuoka Office 9:00-19:00 9:00-18:00
Hamamatsu Ticket Office 8:00-20:30
JR Tokai Tours Hamamatsu Office 9:00-19:00 (Mon-Fri)
9:00-18:00 (Sat)
10:00-18:00 (Sun & Hols)
Nagoya JAPAN RAIL PASS Exchange Office 10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00
JR Tokai Tours Nagoya Office 8:00-20:00
JR Tokai Tours Nagoya Station Hirokoji Entrance Office 7:30-20:00 8:00-18:00
Central Japan
International Airport *1
Central Japan Travel Center 9:00-20:30
Toyama Ticket Office (Central) 5:40-23:30
Kanazawa Ticket Office (Central) 4:40-23:30
Nippon Travel Agency TiS Kanazawa Branch * Closed on May 5, 2019 11:00-19:00 10:30-18:30
Kyoto Ticket Office (JR-WEST Central) 5:30-23:00
Ticket Office (JR-CENTRAL Hachijo Shinkansen) 8:30-23:00
JR Tokai Tours Kyoto Office 8:00-20:00
JR Tokai Tours Kyoto Station Shinkansen Central Entrance Office 9:30-19:00 9:30-18:00
Nippon Travel Agency TiS Kyoto Branch
* Open until 15:00 on May 5, 2019
11:00-19:00
Higashi-Maizuru Ticket Office 5:30-21:00
Shin-Osaka Ticket Office (JR-WEST East) 5:30-23:30
Ticket Office (JR-CENTRAL Central) 5:30-23:00
JR Tokai Tours Shin-Osaka Office 6:00-20:30 6:00-19:00
Osaka Ticket Office (Central NO.12,13) 5:30-23:00
Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA)
* Open until 15:00 on May 5, 2019
8:00-20:00
Kansai Airport Ticket Office 5:30-23:00
Nara Ticket Office 9:00-20:00
Sannomiya Ticket Office (Central) 5:30-23:00
Nippon Travel Agency TiS Sannomiya Branch
* Open until 15:00 on May 5, 2019
10:30-19:30 (Mon-Fri)
10:30-19:00 (Sat)
10:30-18:30 (Sun & Hols)
Okayama Ticket Office 5:00-23:30
Tottori Ticket Office 5:45-22:00
Yonago Ticket Office 5:00-22:00
Sakaiminato Ticket Office 7:10-18:30
Matsue Ticket Office 4:50-21:30
Hiroshima Ticket Office 5:30-23:00
Shin-Yamaguchi Ticket Office 5:30-23:00
Shimonoseki Ticket Office 5:30-22:30
Takamatsu Travel Service Center 10:00-18:00 10:00-17:30
Matsuyama Travel Service Center 10:00-18:00 10:00-17:00
Tokushima Travel Service Center 10:00-18:00 10:00-17:00
Kokura Travel Service Center 11:00-19:00 10:30-18:00
Hakata
JR-KYUSHU Ticket Office 7:00-23:00
Saga Travel Service Center
* Open temporarily between April 30 and May 2, 2019, with the same open hours as on Saturdays.
10:30-19:00 10:30-18:00 (Sat)
Ticket Office 10:30-18:00 (Sun & Hols)
Nagasaki Travel Service Center 10:30-19:00 10:30-18:00
Kumamoto Travel Service Center 10:30-19:00 10:30-17:30
Oita Travel Service Center 11:00-19:00 10:30-18:00
Miyazaki Travel Service Center
* Open temporarily between April 30 and May 2, 2019, with the same open hours as on Saturdays.
10:30-18:00 (Mon-Sat)
Ticket Office 10:30-18:00 (Sun & Hols)
Kagoshima-Chūō Travel Service Center 11:00-19:00 10:30-18:00
*1 There is no JR station in the Central Japan International Airport. JAPAN RAIL PASS cannot be used for the transportation between the airport and the nearest JR station.
Sales offices in Japan
(for those purchasing JAPAN RAIL PASS inside Japan)
Station Office Service Hours
Mon- Fri Sat, Sun & Hols
Kushiro JR Travel Service Center (Twinkle Plaza) 10:00-18:00
Obihiro JR Travel Service Center (Twinkle Plaza) 9:00-17:00
Asahikawa JR Travel Service Center (Twinkle Plaza) 9:30-17:30
Sapporo JR Information Desk 8:30-19:00
JR Travel Service Center (Twinkle Plaza) Sapporo Branch 10:00-19:30 10:00-18:00
JR Travel Service Center (Twinkle Plaza) Sapporo South Exit Branch 10:00-20:00
New Chitose Airport JR Information Desk 8:30-19:00
Hakodate JR Travel Service Center (Twinkle Plaza) 10:00-18:00
Shin-Hakodate-Hokuto JR Ticket Counter 9:00-19:00
Aomori Travel Service Center 10:00-17:30 (Mon-Sat)
Closed on Sundays and national holidays
Hachinohe Travel Service Center 10:00-17:30 (Mon-Sat)
Closed on Sundays and national holidays
Morioka Travel Service Center 10:00-18:30 10:00-17:00
Akita Travel Service Center 10:30-18:00 10:30-17:00
Sendai Travel Service Center 8:30-19:00 (Mon-Sat)
8:30-18:00 (Sun & Hols)
Sendai International Airport *2 Michinoku Tour Information 9:00-20:30
Yamagata Travel Service Center 10:00-17:30 / Closed on Sundays, Mondays and national holidays
Fukushima Travel Service Center 10:00-18:00 (Mon-Sat)
Closed on Sundays and national holidays
Niigata Travel Service Center 10:00-18:00 10:00-17:00
Nagano Travel Service Center 10:00-19:00 10:00-17:30
Mito Travel Service Center 10:00-18:00 (Mon-Fri)
10:00-17:00 (Sat)
Closed on Sundays and national holidays
Narita Airport
Terminal 1
JR EAST Travel Service Center 8:15-19:00
Ticket Office 6:30-8:15, 19:00-21:45
NARITA INTERNATIONAL AIRPORT TERMINAL1 TRAVEL CENTER 9:00-20:00
Narita Airport
Terminal 2・3
JR EAST Travel Service Center 8:15-20:00
Ticket Office 6:30-8:15, 20:00-21:45
Tokyo JR EAST Travel Service Center 7:30-20:30
JR Tokai Tours Tokyo Office 8:00-20:00 8:00-19:00
Ueno JR EAST Travel Service Center 8:30-19:00 8:30-18:00
Shinjuku JR EAST Travel Service Center (New South Gate) 8:00-19:00
JR EAST Travel Service Center (East Gate) 9:00-19:00 9:00-18:00
Shibuya
JR EAST Travel Service Center 10:00-18:30
Ikebukuro JR EAST Travel Service Center 9:00-18:00
Hamamatsucho JR EAST Travel Service Center 8:00-15:30
Shinagawa Travel Service Center 10:00-19:00 10:00-18:00
JR Tokai Tours Shinagawa Office 8:00-20:00 8:30-18:00
Haneda Airport
International Terminal
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)
6:45-20:00
Yokohama Travel Service Center 10:00-20:00 10:00-19:00
Shin-Yokohama
JR Tokai Tours Shin-Yokohama Office 8:00-20:00 8:45-19:00
Odawara JR-CENTRAL Ticket Office 8:00-20:30
Mishima Ticket Office (South) 8:00-20:30
JR Tokai Tours Mishima Office 10:00-18:00 (Mon-Sat)
Closed on Sundays and national holidays
Shizuoka
JR Tokai Tours Shizuoka Office 9:00-19:00 9:00-18:00
Hamamatsu
JR Tokai Tours Hamamatsu Office 9:00-19:00 (Mon-Fri)
9:00-18:00 (Sat)
10:00-18:00 (Sun & Hols)
Nagoya JAPAN RAIL PASS Exchange Office 10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00
JR Tokai Tours Nagoya Office 8:00-20:00
JR Tokai Tours Nagoya Station Hirokoji Entrance Office 7:30-20:00 8:00-18:00
Central Japan
International Airport *2
Central Japan Travel Center 9:00-20:30
Toyama Nippon Travel Agency TiS Toyama Branch 
* Closed on May 5, 2019
10:00-18:00
Closed on national holidays except Sat. and Sun.
Kanazawa Nippon Travel Agency TiS Kanazawa Branch
* Closed on May 5, 2019
11:00-19:00 10:30-18:30
Kyoto Ticket Office (JR-WEST Central)
* Available only at the overseas customer counter.
8:00-20:00
JR Tokai Tours Kyoto Office 8:00-20:00
JR Tokai Tours Kyoto Station Shinkansen Central Entrance Office 9:30-19:00 9:30-18:00
Nippon Travel Agency TiS Kyoto Branch
* Open until 15:00 on May 5, 2019
11:00-19:00
Shin-Osaka Nippon Travel Agency TiS Shin-Osaka Branch 7:00-20:30 7:00-20:00
JR Tokai Tours Shin-Osaka Office 6:00-20:30 6:00-19:00
Osaka Ticket Office (Central NO.12,13) 5:30-23:00
Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA) * Open until 15:00 on May 5, 2019 8:00-20:00
Kansai Airport Ticket Office 5:30-23:00
Nara Ticket Office 6:30-22:00
Sannomiya Nippon Travel Agency TiS Sannomiya Branch
* Open until 15:00 on May 5, 2019
10:30-19:30 (Mon-Fri)
10:30-19:00 (Sat)
10:30-18:30 (Sun & Hols)
Okayama Nippon Travel Agency TiS Okayama Branch
* Open until 15:00 on May 5, 2019
10:30-19:30 10:30-19:00
Tottori Nippon Travel Agency TiS Tottori Branch 10:00-13:00
14:00-18:00
Closed
Matsue Nippon Travel Agency TiS Matsue Branch 10:00‒18:00 (except Wed. and holidays)
Closed on Wed. and holidays
Hiroshima Ticket Office 5:30-23:00
Takamatsu Travel Service Center 10:00-18:00 10:00-17:30
Matsuyama Travel Service Center 10:00-18:00 10:00-17:00
Tokushima Travel Service Center 10:00-18:00 10:00-17:00
Kokura Travel Service Center 11:00-19:00 10:30-18:00
Hakata Travel Service Center 10:00-20:00 (Mon-Sat)
10:00-18:00 (Sun & Hols)
JR-KYUSHU Ticket Office 7:00-23:00
Saga Travel Service Center
* Open temporarily between April 30 and May 2, 2019, with the same open hours as on Saturdays.
10:30-19:00 10:30-18:00 (Sat)
Ticket Office 10:30-18:00 (Sun & Hols)
Nagasaki Travel Service Center 10:30-19:00 10:30-18:00
Kumamoto Travel Service Center 10:30-19:00 10:30-17:30
Oita Travel Service Center 11:00-19:00 10:30-18:00
Miyazaki Travel Service Center
* Open temporarily between April 30 and May 2, 2019, with the same open hours as on Saturdays.
10:30-18:00 (Mon-Sat)
Ticket Office 10:30-18:00 (Sun & Hols)
Kagoshima-Chūō Travel Service Center 11:00-19:00 10:30-18:00
*2 There is no JR station in Sendai International Airport and the Central Japan International Airport.
JAPAN RAIL PASS cannot be used for the transportation between Sendai Airport or the Central Japan Airport and the nearest JR stations.
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